Difficult Customers

Have you ever felt like a customer was draining you more than your job was worth? This book is for you.
In the workplace, dealing with difficult clients is not the exception; it's the norm. What should never feel normal, though, is letting their mistreatment steal your peace, self-esteem, or motivation to keep doing your work. This book is a clear, direct, and empathetic guide for those who face demanding, aggressive, manipulative, or simply impossible people every day—and want to keep worki...