Digital Platforms and Transformation of Healthcare Organizations: Integrating Digital Platforms with Advanced IT Systems and Work Transformation

COVID-19 accelerated healthcare’s transition towards digital technology since it helped expand the capacity of healthcare organizations (HCOs) through extended patient access and isolation. In addition to HCOs, this transition was adopted by other participants in the healthcare ecosystem, such as independent digital health platform (DHP) vendors, self-insured employers, drug chains/pharmacy benefit managers, and insurance companies. It was not long before independent DHPs, payers, and self-...