Driving Retail Transformation: How to navigate disruption and change

by Oliver Banks, Tracey Clements (Foreword by)

Overview

‘Essential reading for any retail leader’ – Paula Bobbett, Chief Digital Officer, Boots UK

The pace of change in retail is accelerating. Will you be a passenger, or the driver?

Retail leaders face disruption on every side: rapidly changing consumer habits, a fiercely competitive and dynamic environment, market volatility and more. But transforming in response, while necessary, is easier said than done.

Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty.

Discover the ‘how’ of transformation through a flexible framework that can be applied to any type of retail change, and at all stages of the journey. Overcome the common challenges and avoid the critical mistakes that derail so many transformation initiatives. Featuring road-tested practical tools and techniques, Driving Retail Transformation allows retail leaders to accelerate progress, deliver successful business transformation and build a better future for customers, colleagues and the business.

‘Like condensing a whole degree in strategic change management into one book’- Joe Murray, Former CEO, Internet Fusion Group, Worldstores

Oliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.

Product Details

ISBN-13:	9781788605304
Publisher:	Practical Inspiration Publishing
Publication date:	03/04/2024
Sold by:	Barnes & Noble
Format:	eBook
Pages:	300
File size:	5 MB

About the Author

Oliver Banks helps retail leaders to drive transformation and realize their strategies and goals. The founder of retail consultancy OB&Co and one of the world’s top retail influencers, he hosts the Retail Transformation Show podcast and delivers keynotes on navigating transformation and the ever-evolving retail trends.

Oliver Banks helps retail leaders to drive transformation and realize their strategies and goals. He’s the founder of consultancy OB&Co and helps retailers and brands to deliver change to increase customer experience and profitability.
Originally a Chartered Engineer and cocktail mixologist, he blends a logical, systematic approach with energy and left-field thinking.
Formerly at UK retail giant Tesco, he led multiple change programmes, increasing effectiveness and efficiency across stores, online operations and the supply chain.
Since founding OB&Co, Banks has kick-started transformation projects with global retailers and brands, including creating new propositions, unlocking revenue streams, expanding internationally, integrating acquisitions and defining ideal operating models. Collectively, these initiatives have delivered over £100m of new annual profits.
One of the world’s top retail influencers, a LinkedIn Top Voice for retail and host of the Retail Transformation Show podcast, he delivers keynotes and consults on navigating transformation and the ever-evolving retail trends to guide retail leaders.

Table of Contents

• Cover Page
• Title Page
• Copyright Page
• Dedication
• Contents
• About the author
• Preface
• Foreword
• Introduction: The ever-evolving world
• Part 1: Driver or passenger: it’s your choice
  • Chapter 1: Retail is evolving, with or without you
  • Chapter 2: The danger of leaving change to chance
  • Chapter 3: The journey of retail transformation
• Part 2: Take the driver’s seat
  • Chapter 4: Taking an honest look in the mirror
  • Chapter 5: Reading the signals
  • Chapter 6: Finding the ideal transformation
  • Chapter 7: Defining the solution
  • Chapter 8: Aligning thinking behind the plan
  • Chapter 9: Winning hearts and minds starts with you
  • Chapter 10: Getting the best people involved
  • Chapter 11: Creating and fostering your transformation ecosystem
  • Chapter 12: Accelerating meaningful progress
  • Chapter 13: Avoiding the inevitable roadblocks
  • Chapter 14: Overcoming the uncertainty and unknowns
  • Chapter 15: Making bold decisions
  • Chapter 16: Executing and realizing the transformation
  • Chapter 17: Bringing it all together
• Appendices
  • Appendix 1: Self-assessment for the Retail Transformation Steering Wheel
  • Appendix 2: Rescuing and reinvigorating after a breakdown
• Acknowledgements
• References and notes
• Index