E-government and Public Sector Process Rebuilding: Dilettantes, Wheel Barrows, and Diamonds

E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers.

Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.

The book stresses serious capability challenges inhibiting the digital t...