ISBN-10:
1846429323
ISBN-13:
9781846429323
Pub. Date:
Publisher:
Effective Communication: A Workbook for Social Care Workers

Effective Communication: A Workbook for Social Care Workers

by Suzan Collins

NOOK Book(eBook)

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Overview

Social care workers in residential or domiciliary settings need to be able to communicate effectively in order to carry out their work.

Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and physical and learning disabilities requires a range of communication skills, such as listening, sign language, writing notes, and using body language, touch and stimulation. This workbook will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express their views in their preferred method of communication.

Effective Communication includes practical guidance on using communication tools, such as computers, staff photo rota boards and pictorial menu boards, and use of photographs as visual reminders. The workbook meets the requirements of care standards and also refers to the importance of recording and reporting, and dealing with sensitive and complex issues, such as breaking the news of a family bereavement, or communicating with a person who has been abused.

Designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, Unit 31, this workbook is also a valuable source of guidance for any social care worker wanting to improve communication with the people they support.



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Product Details

ISBN-13: 9781846429323
Publisher: Kingsley, Jessica Publishers
Publication date: 03/15/2009
Series: Knowledge and Skills for Social Care Workers
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 112
File size: 1 MB

About the Author

Suzan Collins is a trainer and consultant in management and social care. She delivers training throughout the UK to service users, support staff, managers and HR staff in the NHS, statutory, private and voluntary sectors. She also assesses and internally verifies NVQs in Health and Social Care and the Learning and Development awards, as well as being an active marker, verifier and consultant for the Learning Disability Induction Award programme. For more information go to www.suzancollins.com.
Suzan Collins is a trainer and consultant in management and social care, and was registered manager with the Commission for Social Care Inspection (CSCI), now called Care Quality Commission (CQC). She delivers training throughout the UK to service users, support staff, managers and HR staff in the NHS, statutory, private and voluntary sectors. She also assesses and internally verifies NVQs in Health and Social Care and Management and the Learning and Development awards, as well as being an active marker, verifier and consultant for the Learning Disability Induction Award programme. For more information go to www.suzancollins.com.

Table of Contents

Introduction. Chapter 1. Why We Need to be Able to Communicate. Chapter 2. Communication Within Your Team, Families and Outside Agencies. Chapter 3. Capacity to Make a Decision. Chapter 4. Communication Profiles/Communication Passport. Chapter 5. The Different Ways We Communicate. Chapter 6. Providing Opportunities to Communicate. Chapter 7. Communication Cycle. Chapter 8. Listening Skills. Chapter 9. Factors Affecting Communication. Chapter 10. Visual Reminders. Chapter 11. Stimulation. Chapter 12. Feelings and Emotions. Chapter 13. Relationships. Chapter 14. Alternative Ways of Communicating. Chapter 15. Making Choices. Chapter 16. Body Language. Chapter 17. Supporting People Who: Are shy. Have a Hearing Loss. Are Deaf, Hard of Hearing, Speech-Impaired and/or Hearing Persons. Have a Visual Impairment. Have Dementia. Have a Physical Disability. Have a Learning Disability. Chapter 18. Identity, Self-Esteem and Image. Chapter 19. Sensitive and Complex Issues. Chapter 20. Power. Chapter 21. Human Growth and Development. Chapter 22. Recording and Reporting. Chapter 23. Confidentiality. Chapter 24. The Data Protection Act. Chapter 25. The Access of Health Records Act 1990. Self-Assessment Tool. Certificate. References. Useful Websites.

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