Exit, Voice, and Solidarity: Contesting Precarity in the US and European Telecommunications Industries

Downsizing, outsourcing, and intensifying performance management have become common features of corporate restructuring. They have also helped to drive up job insecurity and inequality. Under what conditions do companies take alternative approaches to restructuring that balance market demands for profits with social demands for high quality jobs? In Exit, Voice, and Solidarity, Doellgast compares strategies to reorganize service jobs in the US and European telecommunications industries.

Mark...