Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about establishing long term relationships, based on mutual trust.
Author of 7 ‘serious’, strategic and substantial books, translated into over a dozen languages, DeVrye has spoken to audiences on 5 continents and knows that it is difficult for leaders within organizations to keep their team continually motivated to deliver quality customer service.
That’s why she’s compiled a collection of her favorite motivational quotes to help your team be more consistently focused on service excellence. It simply contains timely and timeless inspirational quotes to serve as weekly, front of mind reminders that it is the actual customer who ultimately pays our wages.
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About the Author
Catherine DeVrye is a best-selling author of 8 non-fiction books, translated into over a dozen languages, including a #1 best-selling business book in Australia and Taiwan. Her memoir also made the best seller list in Australia and Canada.
Past winner of the Australian Executive Woman of the Year Award and Keynote Speaker of the Year, she is an outstanding communicator and her delightfully humorous approach to presenting authentic content has earned standing ovations and long queues at book signings and corporate conferences on 5 continents.
Her books have been endorsed by Sir Edmund Hillary, Dr Edward DeBono, Bryce Courtenay, Jack Canfield and Mark Victor Hansen.
One who never excelled during English class at high school, Catherine calls herself an ‘accidental author’; simply writing from experience-and from the heart-in line with her mission to help others help themselves.
Always in search of adventure-and fresh material-she has swam with sharks, cycled over the Andes, climbed to the summit of Mt Kilimanjaro and beyond Everest Base Camp, volunteered with street kids in Vietnam & carried the Olympic torch on the day of the opening ceremonies of the Sydney Olympics. Yet, she always sees writing the next book as her biggest challenge.