Flow in the Office: Implementing and Sustaining Lean Improvements

For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office.

In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge m...