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Getting Past No: Negotiating in Difficult Situations

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Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies

“Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it.”—President Jimmy Carter

WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES

We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stu...