Ghosts in the Machine: Rethinking Learning Work and Culture in Air Traffic Control

Ghosts in the Machine: Rethinking Learning Work and Culture in Air Traffic Control

by Christine Owen

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Product Details

ISBN-13: 9781409452904
Publisher: Taylor & Francis
Publication date: 09/29/2017
Pages: 182
Product dimensions: 6.12(w) x 9.25(h) x (d)

About the Author

Christine Owen is a researcher with a focus on organisational behaviour and learning. Christine has an established and growing reputation as a human factors researcher and facilitator within emergency management. Her research investigates communication, co-ordination and teamwork practices in high technology, high intensity and safety critical work environments.

Table of Contents

Introduction. Structure and change in air traffic control. Cultures within ATC work. Rethinking learning. Experiencing ATC work. Reflecting on ATC work. Conceptualising ATC work. Experimenting and ATC work. Conclusion: Strategies for learning and design. Appendix 1: The Research. Appendix 2: Selection of war stories narrated by controllers.

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