In this book, self-management expert Samantha Slade presents seven concrete practices to help your organization flatten its existing hierarchy and develop a horizontal organization. The result will be enhanced creativity, greater growth, and a increased employee retention and productivityand a better bottom line.
These days, more than ever, successful organizations must respond quickly and nimbly to changethey need every employee's best thinking. A horizontal organization creates an environment of true collaboration, respect, and openness. It allows everyone more freedom to express unconventional ideas or to work through issues that are getting in the way of organizational goals. And it's a more human way to organizeafter all, we function perfectly well in our day-to day lives without someone telling us what to do.
But when an organization decides to go horizontal, it can be overwhelming for both managers and employees. Slade offers a practical, proven, incremental method to help organizations of all kinds and sizes ease in to a non-hierarchical model. She includes techniques for using your organization's purpose to stay focused and aligned, developing shared decision-making, creating a mutual feedback culture, nurturing autonomy, holding co-managed meetings, and maintaining an environment of collective learning.
Going Horizontal will help organizations become more adaptive, collaborative and innovative, which is vital in today's highly competitive and constantly-evolving world.
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WHY GO HORIZONTAL?
There is no need to wait for permission from hierarchy to begin practicing non-hierarchical ways.
Human Nature Is Non-hierarchical
Non-hierarchical ways are the modus operandi of human beings. They are part of our DNA. Like geese flying south and bears hibernating, we are a self-organizing species.
We function every day without a boss. We feed ourselves, keep up our homes, care for each other, plan big projects, celebrate victories, and mourn losses. Every day, we organize ourselves with those around us, adult to adult. We figure things out together. Most of the time, we appreciate the input and support others offer. When that support tips into telling us what to do, we get wary. We are properly allergic to the notion that someone could have the power over us to make us do something we don't want to do. For the most part, we figure out how to work with different opinions, preferences, and perspectives. We manage to accomplish things together, whether it is building a snowman or organizing a birthday party. If a friend or partner tries to "manage" what we do, decide, or think, that can compromise the relationship. We tend to stay in our various communities as long as they are non-hierarchical. Simply put, we need horizontal workplaces because we are naturally a horizontal species. Working against this instinct is what has lead us to a world where 85 percent of people are disengaged from their work, work itself is a negative word, and movies like Office Space become cult classics of catharsis. We can do better!
In my workshops I ask participants to identify examples from their personal lives where they figure things out with others, without anyone having authority over another. We don't tend to think about our world in this way. People really struggle to find examples, though in reality they abound: we decide what music is played in the house, we get groceries for the house, we get married to whom we want. We cross paths with people we know and don't know at the grocery store, the swimming pool, the park, without anyone telling us what to do. There is no chain of command in daily life. This is not to say that it is easy, but I think it is fair to say we wouldn't want it any other way. The other way is the making of science fiction scenarios.
Non-hierarchical Ways Are Possible and Present in the Workplace
Despite human nature being horizontal, the organizational model and culture we have given ourselves for work is vertical. Of course, you can't just take non-hierarchical ways from the personal realm into the work realm. There are some fundamental differences that need to be taken into account. At work we are contractually tied to our organizations through formal agreements that we are bound to. We receive regular paychecks that we rely upon. We are accountable to the organization and its purpose. We are under pressure to perform and ensure financial viability. We must adhere to a whole body of legal requirements.
While our organizations could have developed in non-hierarchical ways, and there are many examples of non-hierarchical societies throughout history and across cultures, the model that prevailed was a vertical one. Some might say it was for the sake of efficiency and scale, though there are examples of efficient large-scale non-hierarchical organizations. Others might point out that it was a model that supported the extractive and colonialist values of earlier times. Certainly, human well-being was not the focus at the origins of the hierarchical organizational model. The result today is such that the current dominant organizational culture and structure is not aligned to human nature.
When I am brought into an organization to help them with this transition, I often hear things like "This organizational chart might look vertical, but really we invite you to talk to people in the company as if it were horizontal." Or, from someone in upper management, "I'm not really the boss; people don't even use that term with me." This is not going horizontal; it is hierarchy that likes to pretend that it is not, that pays lip service to the concept without doing the real shift.
When I speak to people who truly love their work, they say things like "My boss trusts me" or "I have freedom to do what I want" or "I'm encouraged to try things out." All these statements are elements of more human, natural ways of functioning whereby people feel like they are being treated with mutual trust and care, as adults. In many places human beings are being treated fairly as equals despite the vertical culture. In many other places, just the opposite is true. You know where you stand with your own stories and experiences.
Hierarchy Won't Take Us into Our Future
The 9 to 5 office with the hierarchical organizational chart is showing serious signs of fraying. The dominant management model is expensive. Management experts Gary Hamel and Michele Zanini estimate that the cost of micromanagement is $3 trillion annually in the United States alone. The human cost is also alarming. Worker engagement is not getting better despite the billion-dollar industry making efforts to effect improvement. Only 15 percent of the world's workforce are actively engaged in their jobs.
The major sources of psychological distress in the workplace are connected to hierarchical culture: poor relationship with one's superior, lack of recognition, and low participation in decision making and governance. Furthermore, organizations are struggling to attract and keep employees. High-talent individuals are leaving the workplace to seek out greater learning and development. Organizations face workforce challenges that are a serious issue and a growing trend. This trend touches me deeply. Human suffering increases with our current model.
In the meantime we are entering a new era. We are finding a general nonacceptance of many organizational practices that used to be tolerated: from inequity in pay to rigid rules. Professionals are honing their personal brands and positioning themselves for a market in which employers are competing among themselves to hire them. The freelance market continues to grow and organize into collectives to provide shared services and social safety nets usually offered by employers. Networked organizations are growing. A parallel infrastructure of co-working networks and wholly decentralized companies is growing for digital nomads and location-independent workers who care about freedom and beauty in their workspace. The upcoming workforce is connected to so much information, possibility, and creativity that the traditional vertical organizational system seems under-equipped to tap into its full potential. The internet mind-set is not a hierarchical mind-set. Millennials do not understand why information and authority cannot be dynamic and flowing. When an organization shifts to a transparent culture of shared power and mutual responsibility and care, then it can truly begin to respond to the challenges modern organizations are facing. A recent report on the future of organizations concludes that the ability to "scale trust" is key for the organization of the future to offer space for the new worker.
Artificial intelligence is poised to shake our work world. Some say 40 percent of today's jobs will disappear. We know that the obedience and compliance mind-set that standardization bred will need to give way to empathy, creativity, and real-time decision making, for example. These capacities are valued and thrive in horizontal cultures.
Depending on your perspective, all this can be an invitation, an opportunity, or a wake-up call to revisit what we have been taking for granted in the way our organizations function. The work is deeper than we might have envisioned; it requires new mind-sets, new personal and collective practices, and new organizational models. There are no recipes for the depth of what it involves. It is beyond an issue of productivity; it speaks to the question of how we want to be together as human beings.
Non-hierarchical ways are needed for a future functioning organizational culture, and they are well positioned for the expectations and culture of the upcoming generation.
What Does a Successful Horizontal Organizational Mind-Set Look Like?
Horizontal ways deal with the pervasive and detrimental issue of organizational disengagement and positively contribute to the mental well-being of humans. When humans are taken care of, they get things done, and that is what organizations need: to stay in movement, to stay ahead, to stay relevant. Let's look at some specifics: when we say employees are more engaged, what does that mean? Here are some traits that show the difference:
Disengaged worker Engaged worker
Executes tasks, avoids work Shows up and works with spirit and care Has little desire to learn new Is curious and proactive to grow things and develop Complains, blames, victimizes Contributes ideas, offers support for others Shows indifference toward Invests in colleagues and colleagues relationships Shows indifference toward the Imagines possibilities, co-
Buurtzorg is a home-care company in the Netherlands that was created in 2007 with a horizontal structure. The organization is based on trust and works with small teams of 10 to 12 nurses who have the authority to do what would usually be done at the management level — human resources functions, budgeting, scheduling, and performance reviews. A central office of 50 people supports (not manages) the 14,000 nurses. After seven years of existence, Buurtzorg had taken two-thirds of the market in the Netherlands. Today, Buurtzorg is expanding around the world to countries such as the United Kingdom, the United States, Japan, and China. The organization has been the subject of studies that demonstrate how it is a success in achieving high levels of client satisfaction, employee well-being, and profitability.
Here are five indicators of a successful non-hierarchical organization. Keep in mind that this is the gold standard; these metrics can take years of small iterative changes to achieve.
1. Colleagues Hold Each Other Accountable, and Responsibility Is Shared.
Some people think a that non-hierarchical mind-set means no management at all. The reality is quite the opposite: a non-hierarchical mind-set holds everyone to a higher standard. Many activities that managers once were responsible for are distributed, and thus the responsibility becomes shared. A whole team participates in the activities that a single manager would usually hold: setting objectives, organizing work to be done, setting pay, supporting and motivating one another, holding one another accountable to performance, and supporting one another's development.
2. People Own Their Personal Leadership.
The premise of a horizontal mind-set is that people can figure things out for themselves, among themselves. There is no need to have someone with authority give permission or approval or do things on behalf of others. We have come to think of leaders as those persons at the top of the organization. This association is false. A non-hierarchical mind-set is about owning our personal leadership no matter where we might be positioned in an organization, no matter the nature of our work. If we see something not working, we act on it. We take care of things, and we make proposals.
3. People Do Not Feel Imposed Upon, and Yet They Honor Their Commitments.
People do not feel imposed upon by one another in a horizontal organization. This does not mean people do whatever they want. Understanding this requires nuance. In some cases authority should be distributed and a group will decide things together, and in other cases the group's interest is best served when someone decides for the group (like when a seaplane pilot tells passengers the safe spots to sit in a plane). For a horizontal mindset to work, people must honor their commitments, or else they will be imposing on their peers. It is the very empowerment of feeling ownership of the process that inspires people to honor those commitments.
4. Actions Are Both Participatory and Responsive.
Horizontal does not mean chaos! Successful non-hierarchical culture is both participatory and responsive. Things get done. We are hardwired to think that opening up processes to a wider group adds time and pain. Of course, if you open up the responsibilities without thoughtful process, things will not get done. Many of us have experienced that. Non-hierarchical ways replace this free-for-all with structures that are proven to manage participatory culture smoothly. As the chain of command is lifted, the hierarchical structures are replaced by lighter, less hierarchical structures: roles with purpose, accountabilities, and metrics that matter; decision-making methods and spaces that are explicit; meetings that are well documented; people who are aware of what everyone else is doing; mechanisms that strengthen relationships, and work through conflicts. With successful self-organization, even when there is a crisis or a stressful deadline, we do not revert back to fear and control. We can instead fall back on the trust we have built with colleagues.
5. The organization is equitable, generative, and fair.
Non-hierarchical organizations are challenged to have a more meaningful purpose and more equitable ways — whether in their salaries, profit sharing, environmental impact, or getting along with others despite differences. These ways are a deliberate step away from extractive, coercive, patriarchal ways. Those are strong words, but they do reflect the paradigms from which our current top-down organizational frameworks and culture have grown. The only way an organization can be fully horizontal is if the organization has meaning for its workers. Then it can easily relinquish control and allow people to own their personal leadership and contribute to the organization.
Getting Unstuck When Going Horizontal
How can you bring about this new way of being without getting frustrated and overwhelmed or without having everything backfire? Moving from aspiration to action is not easy. We carry within us a load of assumptions that support topdown ways and hold us back from developing new behaviors. We are hoping for some easy instruction guide or recipe book, but we know that each organization has its own path to self-management. Some are coming to horizontal ways accidentally, some intentionally, and some begrudgingly. The transition sounds exhausting. Despite genuine and growing interest in more horizontal ways of working, organizations are getting stuck in making the transition.
Here's an example. A Canadian bank sets up a new initiative: management invites employees who see a process or way of working that doesn't make sense to bring it forward so it can be changed. This initiative sounds great, and the intention is good, but what are the chances it will get stuck? Employees put their requests in the hands of management, who have decision-making and action-taking power — it's the parent-to-child culture at play. If an idea doesn't get enacted, not only will there be no change, but employees will become less engaged, not more. Fully stepping into an adult-to-adult partnership culture is necessary for such a change in process to flourish. Short of working on these fundamental shifts, most change processes will stall.
Most people think that when they change to a new system, they need to be good at it from the get-go and have figured out all the details of the journey. The shift is projected to be huge and comprehensive, and this is overwhelming. People also assume that they need to start a revolution with full buy-in from organizational leaders before they are able to do anything. It is no wonder most organizations get stuck!
Whatever happened to just trying things out and learning from them? That is how we all learned to walk and talk. If we are changing to a new system, we need to give ourselves space for errors and learning. Otherwise, what you get is only fair-weather projects. That is, as soon as a situation or challenge arises, and invariably one will, we scapegoat the self-managing initiative and return to conventional ways. We might even go so far as to call it "dogmatic" or "risky" or "inefficient," as though conventional methods are free from dogma, risk, and inefficiency! All the terms we can come up with are shields we build to protect us from changing the paradigm. The reality is that all of us need to learn these horizontal ways and bring them into play within our specific work contexts and domains.(Continues…)
Excerpted from "Going Horizontal"
Copyright © 2018 Samantha Slade.
Excerpted by permission of Berrett-Koehler Publishers, Inc..
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.
Table of Contents
1 Why Go Horizontal? 7
2 Practicing Is the Path to Mastery 21
3 Autonomy Claim Your Personal Leadership 32
4 Purpose The Invisible Leader 56
5 Meetings Sharing the Responsibilities and Accountability 73
6 Transparency Open Is Effective and Efficient 98
7 Decision Making Sharing the Power 118
8 Learning and Development Self-Directed and Collectively Held 141
9 Relationships and Conflicts Tending to Them Together 165
10 Where Do You Go from Here? Tapping In to the Opportunities That Surround You 192
Appendix Percolab's Generative Decision-Making Process 211
About the Author 239