Great Customer Service Is A Chain

When it finally opened, our big, beautiful Virgin Megastore was unlike any music store New Yorkers had ever seen. It immediately became the talk of the town and is one of the city's biggest tourist attractions, just like its sister at the Élysée Palace in Paris. This is exactly the type of retail catalyst that the entire Times Square neighborhood is craving; This square quickly went from "sleazy" to "trendy" as other stores opened.

If we had taken the safe approach and waited for the area to...