Handling Employee Complaints: Human Resources Tools and Techniques

This book focus on the issue of employee complaints, and had been designed for use as both a self-instruction manual and a training device to teach supervisors, managers and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints, better manage those complaints that remain and improve employee relations. To facilitate this, the authors have included a number of experimental learning exercise, role plays,...