Handling Hostile People

Maybe you live with one. Maybe you work with one or have to sit on a church board or a V.F.W. committee with one. We all meet them sometime or other: those unhappy people who bully their way through life with their hostility. Often their purpose—even if they themselves don’t recognize it—is to get their own way by making you feel guilty or humble or just anxious to keep the peace.

But there’s a better way. Jean Anderson shows how to handle these people with a soft touch. She recommends nonv...