Health Design Thinking, second edition: Creating Products and Services for Better Health

by Bon Ku, Ellen Lupton

Overview

A Fast Company “Most Important Books for Designers to Read Right Now”

Discover how the principles of human-centered design can be applied to real-world health challenges in dozens of illustrated examples—from drug packaging and cancer detection devices to post-COVID-19 innovations.

Written by pioneers in the field—Bon Ku, a physician leader in innovative health design, and Ellen Lupton, an award-winning graphic designer—this book outlines the fundamentals of design thinking and highlights important products, prototypes, and research in health design. This revised and expanded edition describes innovations developed in response to the COVID-19 crisis, including an intensive care unit in a shipping container, a rolling cart with intubation equipment, and a mask brace that gives a surgical mask a tighter seal. Graphics by Lupton bring these ideas to life.
 
The authors also explore the special overlap of health care and the creative process, describing the development of such products and services as a credit card–sized device that allows patients to generate their own electrocardiograms; a mask designed to be worn with a hijab; improved emergency room signage; and a map of racial disparities and COVID-19. Health Design Thinking is an essential volume for health care providers, educators, patients, and designers who seek to create better experiences and improved health outcomes for individuals and communities.

Product Details

ISBN-13:	9780262543606
Publisher:	MIT Press
Publication date:	02/22/2022
Pages:	228
Product dimensions:	6.56(w) x 8.56(h) x 0.60(d)

About the Author

Bon Ku, MD, a practicing emergency physician, is Marta and Robert Adelson Professor of Medicine and Design at Sidney Kimmel Medical College at Thomas Jefferson University, where he is also Director of the Health Design Lab. Ellen Lupton is Senior Curator of Contemporary Design at Cooper Hewitt, Smithsonian Design Museum, in New York, and Director of the Graphic Design MFA program at Maryland Institute College of Art. She is the author of Beautiful Users, Design Is Storytelling, The Senses: Design Beyond Design, and other books.

Table of Contents

Foreword Pamela Horn Cooper-Hewitt, Smithsonian Design Museum 6

Preface Ellen Lupton Cooper-Hewitt, Smithsonian Design Museum Boh Ku, MD, Thomas Jefferson University 7

Design Process Map Ellen Lupton Bon Ku, MD 8

Principles

Human Centered Ellen Lupton 12

Empathy Bon Ku, MD Serene Chen, MD, Highland Emergency Medicine, Alameda Health System 20

Codesign Ellen Lupton Bon Ku, MD Serene Chen, MD 24

Social Determinants Ellen Lupton Elizabeth Sanders Julie Pastor Cooper-Hewitt, Smithsonian Design Museum 30

Creative Mindset Ellen Lupton 38

Questioning Ellen Lupton Bon Ku, MD 44

Visualizing Ellen Lupton Bon Ku, MD 44

Prototyping Ellen Lupton Bon Ku, MD Kristy Shine, Md, Thomas Jefferson Uniersity 52

Storytelling Ellen Lupton 60

Methods

Design Workshop Bon Ku, MD 66

Design Sprint Katie McCurdy 70

Collaborative Design Sprint Sebastien Park Shuya Gong, IDEO 72

Brainstorming Ellen Lupton 76

Interviewing Serene Chen, MD 78

Listening Session MICA Center for Social Design 82

Persona Matthew J. Trowbridge, MD, MPH, UVA School of Medicine 84

Role-Play Kristy Shine, MD Bon Ku, MD 88

Simulation Andrew Petrosoniak, MD, St, Michael's Hospital 90

Storyboard Ellen Lupton 92

Journey Map Ellen Lupton 104

Project Board Andrea Landau Bon Ku, MD, Thomas Jefferson University 108

Information Graphics Bon Ku, MD Ellen Lupton Elizabeth Sanders 110

Occupancy Survey kiera Timberlake Bon Ku, MD 118

Spatial Data Mapping kiera Timberlake 124

Device Design 10xBeta 128

Service Design Morgon Hutchinson, MD Thomas Jefferson University 130

Case Studies

Pharmacy Redesign Pillpack 136

Surgical Procedure Trays Deborah Adler 138

Foley Catheter Kit Deborah Adler 140

Hospital Garments Chaitenya Razdan, Care+Wear 142

Hospital Hacks Molly Bonnell 144

Rethinking PPE Ellen Lupton Julie Pastor Cooper-Hewitt, Smithsonian Design Museum 146

Evolution of Ultrasound Resa E. Lewiss, MD, Thomas Jefferson University 152

Monitoring Health Remotely Ellen Lupton Julie Pastor 154

Telehealth Service Aditi U. Joshi, MD, MSc, FACEP, CHAIR, Telehealth Section at American College of Emergency Physicians 158

Augmented Reality Telehealth Platform Tran Tu Huhyn, DO 160

Rethinking Ventilators Ellen Lupton Julie Pastor 162

Ibreastexam Mihir Shah Matthew Campisi Bhaumik Sanghvi, UE Lifesciences 168

Newborn Phototherapy Timothy Prestern Design that Matters 172

Sms Service for Covid-19 Assistance ljeoma Azodo, MD Dr. Alistair Ewing Blythe Robertson Geoff Huggins, NES Digital Service (NDS), NHS Education for Scotland (NES) 174

Digital Health Record Greater Good Studio and the Ihangane Project 180

Clinical Trial Design Urvi Gupta Dominick Zheng Larry Chu, MD, Stanford Medicine x Program 182

Informed Consent Alexander Langerman, MD SM FACS Caitlin Moon, JD MA, Vanderbilt University Medical Center 186

Visual Health History Katie McCurdy, Pictal Health 190

Shared Decision-Making Maggie Breslin, The Patient Revolution 194

Personalized Asthma Care MICA Center for Social Design 198

Demand for Chlorhexidine US Agency for International Development (USAID) and Dalberg Design 202

Targeting Trachoma Thinkplace and Sightsavers 206

Emergency Department Signage Pearsonlloyd 208

Exam Room Stacey H. Chang, MD Kate Payne, Design Institute for Health, University of Texas at Austin 210

Labor and Delivery Unit Ariadne Labs and Mass Design Group 212

Cholera Treatment Center Mass Design Group 216

Field Hospital ICU Prototype CRA-CARLO Ratti Associati 220

Sensory Arts Garden David Kamp, FASLA, LF, NA, Dirtworks, PC 222

Famous Last Words Natasha Margot Blum 226

Editorial Reviews

Included in Fast Company's "14 most important books for designers to read right now."

"Presented in practical, approachable prose, it offers context, methods, and case studies sourced from the medical community, such as a hand-held device for detecting breast cancer or a clothing line with functional openings that people with chronic illnesses can wear during medical procedures. Graphics by Lupton’s longtime collaborator Jennifer Tobias bring the ideas to life."
—Architectural Digest

"Ku’s medical perspectives and Lupton’s sensitivities to the history and future of design take the reader on an entertaining journey that is not only fun, with one-liners inserted with surgical precision, but, with an abundance of case studies to illustrate their message, it is also very educational."
—Health Environments Research and Design Journal

"The healthcare system is ripe with challenges and opportunities for innovation. The COVID-19 pandemic has highlighted this issue more than ever. If you’re a designer working in healthcare, or interested in understanding how design is being used in a healthcare context, this book is for you. The book is filled with real-world projects and examples of applying design to health."
—Thinking Design

From the Publisher