Hearing Beyond the Words: How to Become a Listening Pastor

Hearing Beyond the Words: How to Become a Listening Pastor

by Emma J. Justes
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Hearing Beyond the Words: How to Become a Listening Pastor by Emma J. Justes

Only when pastors hear beyond the words, canthey care-fully minister. Pastors listen all the time. Or do they? Listening is more than a developed skill; it is an awesome gift of hospitality offered to others. According to Dr. Emma Justes,hearing beyond the wordssignifies an intimate relationship characterized by humility, thoughtful availability, vulnerability, and mutuality. Listening requires focused attention and openness. To help the reader learn this essential skill, the author includes exercises at the end of each chapter to build needed competency for this healing ministry.

Product Details

ISBN-13: 9780687494996
Publisher: Abingdon Press
Publication date: 08/01/2006
Edition description: Paperback
Pages: 115
Sales rank: 685,301
Product dimensions: 6.00(w) x 9.10(h) x 0.50(d)

About the Author

Emma J. Justes is Distinguished Professor of Pastoral Care and Counseling, Emma Toussant Chair in Pastoral Theology, at United Theological Seminary, Dayton, Ohio. She has taught at Northern Baptist Theological Seminary, Garrett-Evangelical Seminary, Perkins School of Theology. In addition to her role as professor, she has served as a pastor and counselor both here and abroad. Author of many articles and book chapters, she wrote the book, Hearing Beyond the Words: How to Become a Listening Pastor. (Abingdon Press).

Read an Excerpt

Hearing Beyond the Words

How to Become a Listening Pastor
By Emma J. Justes

Abingdon Press

Copyright © 2006 The United Methodist Publishing House
All right reserved.

ISBN: 978-0-687-49499-6

Chapter One

Listening as Christian Hospitality


The Scriptures use many different forms of the words listen, listened, hear, and heard. I located almost fifteen hundred references. The phrase often repeated to the people of Israel, "Hear, O Israel ..." alerted the people to listen, to attend to the important words that would follow. The prophetic tradition that declared, "Thus says the Lord," emphasized the act of listening as the people were called to attention with these introductory words. In the ministry of Jesus, his parables frequently ended with the phrase, "Let whoever has ears to hear listen." How can we, then, ignore the importance of listening?

Whereas we have a strong scriptural tradition that emphasizes listening and hearing, I turn to the biblical image of hospitality for a theological grounding of the practice of listening, because hospitality bespeaks the kind of relationship best suited for listening and hearing. As I have worked with listening I have seen that there are some clear commonalities between hospitality and listening. Both deserve more importance in ministry. Therefore, in this chapter we will examine selected passages of scripture that deal with hospitality in order to explore how it can enrich our understanding and practice of listening.

The qualities required in hospitality—its essence—I propose are also those elements that are necessary for effective listening. An examination of hospitality gives us a deeper, more nuanced understanding of listening. My purpose in exploring the relationship between hospitality and listening, at its heart, is to enable, encourage, and support the practice of more effective listening.

This chapter explores the meaning and practice of hospitality in a Christian context, identifying its implications for listening to one another. My hope is that seeing the connections and gaining greater understanding of hospitality will enhance the practice of listening on the part of those in ministry.

So what can we learn from an understanding of hospitality that will help us move toward better listening? Throughout this chapter I invite you to keep listening in mind as we discover more about hospitality. What we discover here about hospitality will lead to the practice of more effective listening.

A Scriptural Base for Hospitality

It took many years of reading the Bible before I began to become aware of the importance of hospitality in its message. Now I find it difficult to miss the significance of hospitality as I read the Scriptures. A familiar and foundational story of hospitality from the Scripture is found in the eighteenth chapter of Genesis. The story begins when three strangers arrive at the tent of Abraham and Sarah in the desert.

Dr. Dennis Groh describes the appropriate approach to a tent in the desert. Recognizing that the desert is itself less than hospitable, hospitality among those who travel the desert becomes extremely important. The one who approaches another's tent is required to sit at a distance from the tent and wait to be noticed. To approach unacknowledged can be seen as a threatening gesture. Once acknowledged, the host goes out to welcome the strangers who are then free to approach the tent. Readers of Genesis 18 would benefit from holding this context in mind. Hospitality is culturally sensitive, which makes it important to be aware of the context in which hospitality is being experienced or observed.

In Genesis 18 Abraham noticed three men standing in the desert. Abraham ran to greet them (v. 2). He welcomed the men to his tent and offered them water to wash with. Abraham was insistent in encouraging them to accept his hospitality and sensitive in acknowledging that they were on a journey and he did not intend to detain them once they were refreshed (vv. 4-5). Sarah and their servants were enlisted to join in the quick preparation of a feast for these guests. The best flour and a plump calf were chosen to serve these strangers in the desert (vv. 6-8).

The guests, true to hospitality's form, offered their hosts something before leaving. They left the childless couple, well into old age, the promise that not only would the visitors return, but that Abraham and Sarah were still going to be parents (vv. 10-11). One of the men said that by the next year Sarah would be the mother of a son, which would fulfill the promise God had made to Abraham many years earlier. The visitors were offered excellent hospitality and they responded with a "hostess gift" of inestimable worth. This story of Abraham and Sarah is illustrative of a pervasive biblical attitude toward hospitality that we see again and again. Hospitality is required and hospitality is rewarded.

The story continued when the visitors left and Abraham walked a distance with them (v. 16). The Lord, who was entertained by Abraham and Sarah on this occasion, was on the way to Sodom in order to see firsthand whether the "outcry against Sodom" warranted its destruction for its wickedness (vv. 20-21). This visitor hung back, talking with Abraham, as Abraham negotiated with him to save the city from destruction. Abraham challenged the Lord's sense of justice in destroying any people in the city who were righteous along with those who were wicked (vv. 23-25). The Lord graciously agreed to each of the lowered stakes offered until Abraham got the Lord to agree that for the sake of ten righteous people Sodom would not be destroyed (vv. 24-32). I often wonder what the Lord would have done if Abraham's asking got down to one person.

When the strangers arrived in Sodom (there were then only two), Lot insisted that they accept his hospitality for the night, even though they resisted. Although he only offered water to wash their feet and a night's lodging, he provided for them a fine feast (19:2-4). After Lot and his guests had eaten, the men of the city, acting in stark contrast to Lot's hospitality, demanded that Lot send the strangers out in order that they "may know them"(v. 5). Lot took his role as host so seriously that he offered to protect his guests by handing over his own virgin daughters to the mob (v. 8). The purposes of the mob were thwarted with the help of the strangers, who set out a plan for rescuing Lot and his family from the sure destruction that would befall Sodom (vv. 9-17).

In becoming a host to the strangers, Lot had put himself in the role of protecting his guests. This is a further obligation of hospitality. Here the story of Lot's hospitality differs from the story of Abraham and Sarah. In Lot's story it became necessary for Lot, as host, to protect his guests, a problem Abraham and Sarah did not face.

The guests, in turn, as they did with Abraham and Sarah, had something of significance to offer Lot and his household. Lot acted to protect his guests, and the guests turned out to be instrumental in the salvation of his family in their rescue.

The roles tend to turn around guest-to-host and host-to-guest when we examine hospitality. The visitor/guest comes with something significant to offer, not with empty hands. The guest comes with a need (for food, shelter, rest), but is not without a blessing to give. The host may anticipate that something will be received from the visitor, but there is no way to know what to expect. The host knows for sure that the household will be affected by guests who enter—something, or much, will change.

Central to this second story of hospitality is the bold contrast between the practice of hospitality and the absence of hospitality. Lot was the one who held to and practiced the value of hospitality. The people of Sodom, in their blatant hostility toward strangers, were destroyed for their lack of hospitality—indeed, their hostility toward hospitality. Every man of the city, "both young and old, all the people to the last man," participated in the mob that demanded that the strangers be handed over to them; so Abraham's bargain with the Lord to save Sodom for the sake of ten who were righteous was off. Sodom would not be spared. However, the rescue of Lot and his family members who consented to go with him seems to affirm the upholding of God's justice. Where there was true hospitality, in Lot's household, the people were spared.

From the beginning of the story of the people of Israel, hospitality is a core value. Their experiences of being strangers in foreign lands, being slaves in Egypt, and wandering in the desert gave the people a clear sense of the value of hospitality. Being hospitable became a sign of being faithful. The tradition of referring to those who are faithful to God as sons and daughters of Abraham points back to the centrality of this story to the people of Israel.

New Testament

When we turn to the New Testament we find vivid messages about hospitality. I have selected a few to examine here; primarily my focus will be on the story of the "sinful" woman in Luke, chapter seven. This story began when Jesus was invited to the home of a Pharisee to eat. We see similar qualities of hospitality in this very different story.

The Outrageous Host

When we read descriptions of biblical events we tend to picture them through our modern-day experience. We would see Jesus coming to the house of the Pharisee, Simon, joining others who were invited, and taking a chair at a table. We must allow ourselves to see where there are differences that do not match our assumptions if we are to come closer to understanding the meaning of the passage. William Herzog offers this description:

Kenneth Bailey has argued that the meal held in Simon's house was a public occasion. Although not everyone was invited to recline at table with the supposedly honored guest, everyone was invited to sit around the wall of the triclinium (dining room) and listen to the Pharisees discuss Torah with their visitor.

The scene, thus interpreted, relies on seeing the function of the home of the Pharisee as a place where the synagogue could be extended, where the people could gather to listen to the study and discussion of Torah between invited guests and the Pharisees. With this understanding, we might see Jesus' easy question to Simon as kicking off the discussion and teaching.

What a different picture we get when we add all the villagers who sit around the wall observing the events and listening to what is said. The scene changes when we take away the chairs to envision invited guests reclining at the table. We have to struggle to picture the scene as it was, with Jesus lying facing the table with his feet stretched out toward the wall of the room. This arrangement accounts for the scriptural description of the woman's location in relation to Jesus, "She stood behind him at his feet" (v. 38). Picturing the event from our context, with Jesus seated at the table in a chair, makes this a puzzling image, and the woman a bit of a contortionist.

Because Jesus was an honored guest, being invited to eat at the table, it was customary that he would be shown certain acts of hospitality as he arrived. Simon's neglect of these duties of hospitality did not go unnoticed. In failing to honor Jesus with required expressions of hospitality, Simon's behavior was an insult to Jesus. Other guests who may already have been present and those who were sitting around the walls would have noticed the failure of Simon to act as host to Jesus. The woman could have been one of these witnesses or perhaps she could have heard from someone who was there at the time when Jesus arrived.

The sinful (unclean) woman reached out to Jesus from her place by the wall and began to kiss and bathe his feet with ointment and her tears, and then dry his feet with her hair (vv. 37-38). Every one of her actions reverses one of the insults that Simon has inflicted on Jesus. Her behavior was outrageous. She not only touched Jesus' feet, but she had let her hair down in public, which was culturally prohibited. Since the Pharisees considered her unclean , her touch made Jesus unclean in their eyes. The host of this event saw the attention Jesus was receiving as reflecting badly on Jesus. He muttered to himself that if Jesus were truly a prophet he would know what kind of woman she was and would not let her touch him (v. 39).

Jesus responded to his host's criticism with a simple story about a creditor and two debtors, each forgiven of their debts. Jesus asked Simon, the Pharisee, an easy question: Which debtor would love the creditor more? Simon answered that the one whose debt was greater would love the creditor more. After affirming the answer Simon gave (vv. 40-43), Jesus brought the point of the story home and called to Simon's attention Simon's serious neglect of the requirements of hospitality. Jesus said:

Do you see this woman? I entered your house; you gave me no water for my feet, but she has bathed my feet with her tears and dried them with her hair. You gave me no kiss, but from the time I came in she has not stopped kissing my feet. You did not anoint my head with oil, but she has anointed my feet with ointment. Therefore, I tell you, her sins, which were many, have been forgiven; hence she has shown great love. But the one to whom little is forgiven, loves little. (vv. 44-47)

The appreciation Jesus expressed for hospitality was clear. Simon hadn't even seen the connection between his lack of hospitality and the woman's generous hospitality. Simon had no right to judge the woman when he had neglected to offer Jesus, his guest, the very basic hospitality that was expected. The sinful woman "showed up" the righteous Pharisee, and did so in his own home. Her hospitality offered Jesus the very basics that Simon had neglected to give to Jesus as his guest. She might not have kept all of the laws of the Torah, but she knew and demonstrated what truly counted.

Hospitality for Jesus

In Matthew we see further support for the very high importance given to hospitality in the Christian faith. Jesus described the final judgment. His description of separating out those who are blessed by God reflects the very basis for receiving blessings as acts of hospitality.

"... for I was hungry and you gave me food, I was thirsty and you gave me something to drink, I was a stranger and you welcomed me, I was naked and you gave me clothing, I was sick and you took care of me, I was in prison and you visited me." Then the righteous will answer him, "Lord, when was it that we saw you hungry and gave you food, or thirsty and gave you something to drink? And when was it we saw you a stranger and welcomed you, or naked and gave you clothing? And when was it that we saw you sick or in prison and visited you?" And the king will answer them, "Truly I tell you, just as you did it to one of the least of these who are members of my family, you did it to me." (Matt. 25:35-40)

Hospitality stands out as a crucial requirement for those who would follow Jesus. There is a surprise in this passage that we cannot miss. Here is another turnabout in which Jesus becomes the guest when we offer hospitality to one who is in need. What is the message here about hospitality?

We continue by examining the passages presented to discover some essential elements of hospitality. As we do so, we begin to create the foundation for the subsequent chapters of this book in which the connections between hospitality and listening will be defined. Each of the characteristics or elements—vulnerability, humility, thoughtful availability, and reciprocity—which can be seen as central to the practice of hospitality, is also central to the practice of effective listening. Seeing them through the eyes of valued hospitality, we discover these same values to be present in listening, as well.

The Four Core Qualities of Hospitality


We see from the stories of Abraham and Sarah and Lot that offering hospitality involves vulnerability. Abraham and Lot were quick and persistent in inviting strangers into their homes. We might assume that they shrewdly evaluated the strangers or saw some god/angel likeness in their demeanor, but the texts do not make this clear. Both Abraham and Lot greeted the strange men by bowing down to the ground and referring to them as lords. Lot and Abraham each referred to himself as "your servant." Such greetings were a show of respect and not greetings reserved just for God or angels.


Excerpted from Hearing Beyond the Words by Emma J. Justes Copyright © 2006 by The United Methodist Publishing House. Excerpted by permission of Abingdon Press. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents


Introductory Exercise: Noticing When You Are Heard,
Exercises to Get Started,
Chapter 1 Listening as Christian Hospitality,
Chapter 2 Preparing to Listen: Humility in Listening,
Chapter 3 Listening for What Is Not Being Said: Thoughtful Availability in Listening,
Chapter 4 Listener Beware: Vulnerability in Listening,
Chapter 5 Listening for the Voice of God: Reciprocity in Listening,

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Hearing Beyond the Words: How to Become a Listening Pastor 5 out of 5 based on 0 ratings. 1 reviews.
john_3-16 More than 1 year ago
I have not finished the book, Hearing Beyond the Words: How to Become a Listening Pastor", but from what I have already read, it is one of the BEST books I have EVER read in my life! In my opinion, it is a literary masterpiece. It has been said that a "literary masterpiece" is a work of art that it stands the test of time, Don't let the title of this book fool you! It is definitely a book for pastors and minister, no doubt. However, this book has so many life changing principles in it that it is an excellent resource for ANYONE who desires to grow in the area of communications. I have purchased four copies of the book so far to give out to friends and members of clergy. One of the things I really love is the way Dr. Justes explains the art of listening as compared to the gift of hospitality. This is something I never thought of before. The first time I discussed this book with one of my friends, I didn't realize that she was in the process of going to work. My friend had deliberately withheld that piece of information because she was was extremely interested in the content of the book. I shared the table of content, and then my friend asked me to read something from each section in the book. This went on for about 15-20 minutes and finally, my friend conveyed that she regretted having to get off of the phone because she was outside of her place of employment and running late. She asked me to call her later in order to continue the conversation where we left off. "Wow", I thought, "she never said that before regarding anything we had talked about previously."as she wanted to continue our conversation as she found it extremely interesting as well. It was then that I realized that this book was very special. Since that initial conversation, my friend and I have started reading the book and discussing it over the phone periodically. Needless to say, the principles in this book have helped both of us grow in the area of interpersonal skills. The changes in our behavior is phenomenal! We have begun to "practice" the art of true and active listening; displaying more patience and responsiveness to one another, and have become more attune to what the Spirit is saying during and after each of our conversations. I can't thank the author enough regarding this great work of art. Now, as I stated in the beginning of my comments...I have not finished reading this book. So I will be revisiting this post to address specific issues and topics included in this great work of literature. I can't seem to understand why I was never made aware of this book before? I graduated from seminary and took courses in Pastoral Care and Counseling. I have attended various workshops and conferences. What is so wonderful about this book, IMHO, is that the book, Hearing Beyond the Words, is not only an invaluable resource for pastors, clergy, or church workers. THIS BOOK IN MY OPINION IS APPLICABLE TO EVERYONE'S LIFE, regardless of race, culture, sexual orientation, economic status, professional affiliations, etc. I think everyone that is able to read should read this book! The only thing I need to worry about regarding this book is to be aware of how much I talk about it to my peers. And this book even coaches you on when to speak and when to be silent. Enough said. I would LOVE to buy one of these books for everyone I know and if I were financial able to do so I would gladly do so. That is just how this book has already touched my life. (And my friend and I have only "scratched the surface" in terms of covering this book.) I pray that this book will become even more popular as it is a blessing and it is "life changing'. May God continue to use Dr. Emma Justes mightily. Words cannot express my gratitude for the wealth of wisdom and knowledge contained within the pages of this book. God bless Dr. Justes and may she continue to be mighty influence in the area of communication. The book is small, but very powerful!