Heartificial Empathy, Putting Heart into Business and Artificial Intelligence

This is the second and significantly updated edition of Heartificial Empathy, reflecting the important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and the issues of and new solutions for mental health therapy. Empathy has never been more needed, but business leaders continue to struggle to create a culture of empathy. Given the step change that's occurred with the arrival of generative AI, business leaders are going to need to pay ...