Held Hostage: Negotiating Life and Death for the Las Vegas Police Department

This "riveting true life account" goes inside the life-or-death world of a Las Vegas police crisis negotiator: "a must read" (Gary W. Noesner, Chief, FBI Crisis Negotiation Unit, author of Stalling For Time).

What do you say to prevent someone from committing "suicide-by-cop"? How do you talk someone down when he's pointing a gun at a hostage? What tactics do you use when lives depend on your words? Veteran police negotiator Lieutenant Dennis Flynn spent nearly two decades responding to m...