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Helping Customers Win: Customer Success Insights
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What drives customer success? Technology, processes, or the people involved? Customer success as an orchestrated business function is more vital than ever, amidst heightened focus on reducing customer churn and on increasing recurring revenue. "Helping Customers Win" covers three primary aspects of customer success—technology, processes, and people—with a sharp focus on "people" to elevate your company's reputation and client success. Mastering corporate etiquette takes time. Customer succe...