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How to Improve the Patient Experience: Two Healthcare Insiders Share Their Experiences from the Boardroom and the Hospital Bed

By Cris Ross, Ed Marx
eBook
$2.99
By Cris Ross, Ed Marx
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How to Improve the Patient Experience is a complement to Ed Marx and Cris Ross's book, Diagnosed, which arose from their experiences as patients and as leaders driving change in healthcare. As patients, Ed had a near-fatal heart attack and prostate cancer. Cris was treated twice for stage 3 colorectal cancer. They were executives in two of the best hospitals in America when they became sick. Being in a hospital bed taught them things they never learned being around hospital beds.

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