How to Manage Difficult Staff (and stop going crazy)

This book provides all the systems, techniques and knowledge you need to effectively manage "difficult" staff, overcome staff conflict and become a far more productive manager.
Every manager has problems with staff at some stage. Unfortunately, there are some really "difficult" employees that cause much greater stress and frustration mainly because managers just don't know the most effective way to handle them.
I have been in senior management for more than 30 years and managed staff in a num...