ISBN-10:
1723127442
ISBN-13:
9781723127441
Pub. Date:
Publisher:
Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color

Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color

by Jeffrey Tefertiller

Paperback

$55.00
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Overview

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.

This is the second edition, offered in full color.


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Product Details

ISBN-13: 9781723127441
Publisher: CreateSpace Publishing
Publication date: 07/14/2018
Pages: 276
Product dimensions: 6.00(w) x 9.00(h) x 0.72(d)

About the Author

Jeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.

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