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Improving Performance: How to Manage the White Space on the Organization Chart
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Improving Performance
With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfacesthose points at which the baton is being passed from one department to another...
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