Information Needs Analysis: Principles and practice in information organizations

If you want to provide an information service that truly fulfils your users' needs, this book is essential reading.
Analysing and assessing the information needs of clients is key to the provision of effective service and appropriate collections in both face-to-face and virtual library services. The importance of information needs analysis is widely recognized by information professionals, but currently there is little substantive, detailed work in the professional literature devoted to th...