Is Loyalty Dead?: Marketing strategies to survive in the saturated telecommunication market

This book is for those who are interested to know more about the recent trend of service loyalty and service switching among mobile phone service users. This timely and important book is an essential guide for researchers, policy-makers, managers and marketers to develop an insight to better strategize and effectively implement loyalty programs and prevent their customers from switching. The term 'loyalty' is acknowledged as an important indicator of the likely success of a service business...