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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors.The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digita...
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