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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

By Claire Agutter
eBook
$39.99
By Claire Agutter
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ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digi...

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