Listening: Processes, Functions, and Competency

This fully revised third edition explores the essential role of listening to human communication across contexts and cultures.

Based on the premise that listening is a goal-directed activity, this book blends theory with practical application and builds knowledge, insight, and skills to help the reader become a more effective listener. In this new edition, theory and research has been updated with an emphasis on how the growing reliance on mediated communication affects how individuals commu...