My Client is the Devil (and other myths), Revisited

Every client relationship eventually tests the person managing it. The account manager, the client partner, the account lead: whatever the title, this is the person caught between what the client wants and what the organization can actually deliver, and the strain of that position rarely shows up on an org chart.

My Client is the Devil (And Other Myths), Revisited draws on decades of work in organizational psychology, technology infrastructure, and client services to answer a question most t...