Oops! Why Things Go Wrong: Understanding & Controlling Error

Niall Downey, a cardio-thoracic surgeon who retrained as a commercial airline pilot uses his expertise in healthcare and aviation to explore the critical issue of managing human error. With examples from business, politics, sport, technology, finance, education and other fields, Downey makes a powerful case that by following some clear guidelines, any organisation can greatly reduce the incidence and impact of making serious mistakes. While acknowledging that in our fast paced world, gettin...