OtChayannye akkaunt-menedzhery: Kak rabotat' s klientami bez stressa i problem. Nastol'naya kniga akkaunt-menedzhera, menedzhera proektov i frilansera

The right relationship with the client is the key to long-term cooperation and successful sales. Creating them can be difficult, but maintaining and strengthening them is even more difficult. What needs to be done to make even the most "difficult" customer satisfied? How to work with client-manipulators? How to say "no" to a client and avoid conflicts? How to be flexible, but not "flex"? For all these questions, there are answers and examples from the practical experience of the author of t...