Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions

Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions

by Marnie E. Green


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Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions by Marnie E. Green

Actionable communication and management strategies for tacklingdifficult workplace discussions

Delivering the uncomfortable news that an employee is notstacking up can be stressful, and managers often have difficultiesfinding the right words to get their message across. PainlessPerformance Conversations presents actionable and practicalcommunication and management strategies for any manager looking toeffectively influence employee performance. Learn how to focusthese conversations for maximum impact on performance, crystallizeexpectations for what success looks like, and engage employees insolution-finding.

Presenting four key mindsets and an easy to use conversationmodel, this book offers the tangible solutions managers need totackle critical workplace discussions with poise andprofessionalism, as well as the tools needed to stay focused inotherwise difficult conversations.

  • Eliminates the pain and fear that leads to procrastination oftough workplace conversations.
  • Reduces the harmful impacts of judgment in performanceconversation
  • Helps managers create a culture of ownership andaccountability
  • Author Marnie E. Green is a featured blogger for andshares her popular and practical management perspectives inkeynotes, webinars, and workshops with thousands of leaders inorganizations worldwide

Painless Performance Conversations will help you to leadperformance-related conversations with confidence and create aculture of workplace accountability.

Product Details

ISBN-13: 9781118533536
Publisher: Wiley
Publication date: 04/15/2013
Pages: 224
Product dimensions: 5.90(w) x 8.90(h) x 0.70(d)

About the Author

Marnie E. Green, CSP is the Principal Consultant ofthe Management Education Group, Inc., a firm that supports theperformance management practices of public and private sectororganizations. Green provides valuable step- by-step programs andconsulting services that create more confident leaders. She is afeatured blogger for, a sponsored webinar presenter, and has published more than twenty-five articles in tradejournals including HR News, Public PersonnelManagement, and the Public Manager.

Table of Contents

Preface xi

Acknowledgments xvii

Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations 1

Chapter 2 Have the Guts: Tackling Performance Conversations Head On 15

Chapter 3 Form Clear Expectations: Making Your List 31

Chapter 4 Share Your Expectations: Conveying a Picture of Success 47

Chapter 5 Lead with Behavior: Separating Actions from Attitudes 63

Chapter 6 Eliminate Judgment: Focusing on Performance Evidence 79

Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities 95

Chapter 8 Be Clear: Creating a Culture of Ownership 115

Chapter 9 Show Confidence: Conducting the Conversation 131

Chapter 10 What If?: Your Toughest Performance Conversations 149

Conclusion 177

Appendix 183

About the Management Education Group, Inc. 189

About the Author 193

Index 197

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