Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect

“The coronavirus pandemic has validated the principles of this book—that we need healthcare with no address, helping people where they are and when they need it,” writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. “Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned...