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Performance Measurement: Getting Results

By Harry P Hatry
eBook
$49.45
By Harry P Hatry
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Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of...

Categories

BusinessManagement & LeadershipQuality ControlStrategic ManagementQuality Control - General & MiscellaneousBenchmarking (Management)