Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations

This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government.

Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones.

In their six-year, five-country study of seventy-seven government organizations—rangi...