Prescription for Laughter: Handling Health-care Hassles with Humor

You don’t feel well, so you call your doctor and get put on hold. The first available appointment is in three weeks. They ask about insurance. You tell them, “HMO.” It is now four weeks. You quickly say, “PPO.” It’s back to three weeks. You plead and then yell. They say next week, angrily. You are now afraid they will mark your file and give you expired drugs made for rabid cows. You mention lawsuit. They’ll squeeze you in tomorrow. You arrive fifteen minutes early, wait three hours, and se...