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Protocol: The Power of Diplomacy and How to Make It Work for You

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President Obama's former United States chief of protocol looks at why diplomacy and etiquette matter—and how they can help you in everyday life.

In her roles as chief of protocol for President Barack Obama and social secretary to President Bill Clinton and First Lady Hillary Clinton, Capricia Penavic Marshall not only bore witness to history, but she also facilitated it. From curating rooms to have an intended impact to knowing which cultural gestures earned trust, her detailed measures wer...