QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization-or individual-can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.***

John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the...