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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement.An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their lib...