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Redesigning Thinking: How Service Design is Solving Our 21st Century Challenges
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American Book Fest Awards 2025 Finalist in the Business: General category
Finalist in the Business: Problem Solving category of the Goody Business Book Awards 2025The world doesn’t work. But there is a way to make it work – it’s called design.
In Redesigning Thinking, Clive Grinyer discusses service design – the holistic process of managing all the points in a customer’s journey with the provider, from the initial introduction down to the last customer interaction, with the purpose of des...
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