Shared Voices: A Framework for Patient and Employee Safety in Healthcare

In Shared Voices, author and entrepreneur Heidi Raines shows how to systematically ensure the safety of patients and staff at healthcare facilities. Most medical errors occur because of flawed systems, not reckless practitioners, and systems can learn from errors. A just culture of care that protects everyone is possible through a framework of near-miss and incident reporting, equitable follow-up, analysis, and learning.

Heidi, the founder and CEO of Performance Health Partners, has dedicate...