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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
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In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI - An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: - the merits of a multi-sourced approach to outsourcing service towers - the benefits of multi-sourcing contracts with service providers for specified towers - how to align multi-sourced services - the challenges of using ...
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