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Simple Rules for Effective Business Communication

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Revised edition October 2014.

Sometimes it's not what you say, but what you do. Have you ever parked the company car, the one with the logo on it, in a disable parking spot? What does that communicate about you, or more importantly, your business?

Simple Rules for Effective Business Communication isn't just about how to write a letter, it's also about why you might be writing that letter, or why you should be dressing a certain way, or behaving (or not behaving!) in a certain manner, to ensur...