Smart: Guide for Product Managers
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Brief, high-level checklists for product managers who seek to understand knowledge in a single revenue-generating business process and utilize it.
Locate tacit knowledge, the tribal knowledge, and the knowledge that lies between the documents that make the process work. Capture it and put it to work in new ways. You may be building a software or information product (Section One: Build), or you might be implementing one for their organization (Section Two: Implement).
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