Smash the Bottleneck: Fixing Patient Flow for Better Care (and a Better Bottom Line)

Overcrowding is endemic in most US hospitals, and untangling patient flow is a top priority for today’s healthcare leaders. Smash the Bottleneck: Fixing Patient Flow for Better Care (and a Better Bottom Line) lays out a concrete methodology for getting to the root of patient-flow problems and addressing them—quickly. The book highlights a continuous improvement methodology known as the Theory of Constraints (TOC), which emphasizes identifying, optimizing, and breaking down bottlenecks to im...