Solving IT Service Management

Stress, frustration, disappointment... are these feelings part of your work day? Today's business environment may be quite tough at times; this is especially true in the IT environment. New technologies, new procedures and an incomprehensive bureaucracy may be more than challenging. You have need to deal with support teams distributed all around the world and try to make things work in a professional way, all of this while respecting a tight budget.

This book will give you some interesting i...