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Stellar Customer Service: Training Library Staff to Exceed Expectations: Training Library Staff to Exceed Expectations

By Mou Chakraborty (Editor)
eBook
$60.00
By Mou Chakraborty (Editor)
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Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.

Each chapter of Stellar Customer Service...

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ReferenceLibrary & Information ScienceLibrary Administration and ServicesLibrary Administration and Services - General & Miscellaneous