Street-Level Bureaucrats in Vulnerable Contexts: Navigating Vulnerabilities in Brazil

Research on street-level bureaucracy has largely been shaped by perspectives from the Global North, leaving limited understanding of how frontline workers operate in vulnerable, unequal and politically unstable settings.

Street-Level Bureaucrats in Vulnerable Contexts addresses this gap through a systematic, empirically grounded analysis of frontline state actors across health, education, law enforcement and social work in Brazil. Drawing on over twenty years of research, the book shows ho...