SwitchPoints: Culture Change on the Fast Track to Business Success

On a railroad, there are many decision points where trains are switched from one track to another to ensure they take the best route. These are switchpoints. Like a train in motion, corporate culturesencounter many switchpoints along the way—points where executive decisions create watershed change and define the organization's future route.

SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years, becoming North America'stop-p...