Disruptive behavior can happen in any workplace, but when it hits healthcare organizations, it can have dramatic impacts on patient care. In this definitive book by two expert therapists who have studied all aspects of disruptive behavior, you will learn not only how to recognize it, but also how to manage chronic disruptive behavior instead of looking the other way.
Are you dealing with behaviors such as these?
- Unwillingness to adhere to company or practice policies
- Constant tardiness, disorganization, inability to maintain a schedule
- Unprofessional appearance or demeanor; poor bedside manner
- Unwillingness to help out in a pinch or assume responsibility
- Offensive humor
- Sexual misconduct at work - sexual inuendo and sexual harassment
- Clinical "laziness" - not interested in keeping up on advances in the field; stubborn, inflexible
- Argumentative (always right, never wrong)
- Complaining to patients, staff, physicians outside the group about colleagues and internal matters
- Critical, derogatory, foul, or crude language use
- Inappropriate expressions of anger, resentment, extreme negativity, moodiness, or irritability
- Threats of violence or legal action directed at staff, partners, patients
- Unethical, illegal, or unscrupulous behavior; lack of a sense of morality
No matter the situation you are facing in your healthcare setting, Taming Disruptive Behavior will provide you with a framework that clearly describes the problem and the solution:
- How to distinguish between "unconventional" and truly disruptive behavior
- What to do if you are perceived as disruptive Telltale signs of sexual misconduct in the workplace
- Special considerations in dealing with nurses and members of the care team
- What to do if a physician executive or board member is the problem
- The role of human resources, the legal department, patient safety, quality management, risk management, and medical staff
- When to get outside support and where to find help
- Appendix: Programs for Disruptive Professionals included
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Table of Contents
- About the Authors
- Preface to the First Printing
- Chapter 1: What is disruptive behavior and how common is disruptive behavior?
- Chapter 2: What are the impact, costs, and risks of disruptive behavior?
- Chapter 3: How can you prevent disruptive behavior?
- Chapter 4: How can you address disruptive behavior from a leadership and organizational perspective?
- Chapter 5: What are the special considerations when working with physicians?
- Chapter 6: What are the special considerations when dealing with nurses and other members of the care team?
- Chapter 7: What are the special considerations when addressing disruptive behavior of board members and senior leaders?
- Chapter 8: What are the special considerations when dealing with sexual misconduct at work?
- Chapter 9: What is the role of human resources, the legal department, patient safety, quality management, risk management, and medical staff?
- Chapter 10: What if I am perceived to be disruptive? Do you really mean me?
- Appendix: How can I use Multi-Source Feedback in the management of individuals with disruptive behavior?
- Programs for Disruptive Professionals